FAQ

1. How do I place an order at MINGUEZ ROSELLO?

To purchase any of our pieces, simply visit our online store and select your desired item. Each garment includes detailed descriptions and styling suggestions. Once you add your favorites to the cart, you can complete your purchase quickly and securely. If you would like personalized guidance, please email us and our styling team will be happy to assist.

2. How long will it take for my order to arrive?

Spain
  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–4 business days
European Union
  • Standard Shipping: 4–10 business days
  • Express Shipping: 2–7 business days
International (Outside the EU)
  • Standard Shipping: 7–15 business days
  • Express Shipping: 3–7 business days
Once your purchase has shipped, you will receive a tracking number to monitor its progress. If you have any questions about shipping or need assistance choosing the best option for you, please feel free to email us.

3. Do you offer different sizes?

Currently, our designs come in a single-size format based on a standardized silhouette. We recommend reviewing the measurements listed in the product description to ensure a comfortable fit. If you have any concerns about whether a piece will suit you, feel free to email us for personalized guidance.

4. What is your return and exchange policy?

If, for any reason, a piece does not meet your expectations, you have 14 calendar days from the delivery date to request an exchange or a return. The garment must be returned in its original condition, with tags attached and no signs of wear. Once received and inspected, we will process your refund or exchange accordingly. You can find full details in our “Returns and Exchanges” section.

5. Which materials do you use, and how do you ensure quality?

At MINGUEZ ROSELLO, we carefully select premium fabrics—such as silk jersey, satin crepe, and other lightweight blends that enhance fluid movement and brilliance—to reflect our vision of responsible luxury. Our production is artisanal, and each garment undergoes rigorous quality checks before reaching you.

6. Are your manufacturing processes environmentally friendly?

Yes, they are. We collaborate with local workshops and suppliers who share our vision of conscious fashion. Small-batch production and the use of responsibly sourced materials help us reduce our environmental impact. We also prioritize fair labor practices and transparency throughout our supply chain.

7. Which payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Klarna, Visa, MasterCard, PayPal, UnionPay, Shop Pay, and Maestro. Our system is fully encrypted and complies with stringent security standards to safeguard your data at all times.

8. Can I request more personalized assistance?

We’re pleased to guide you throughout the selection and purchase process. Our styling team can help you coordinate different pieces, recommend accessories, or answer questions about colors or finishes. Simply contact us by email for tailored advice.

9. How should I care for my garments so they remain flawless?

To maintain the elegance and longevity of your MINGUEZ ROSELLO garments, we recommend hand washing or using a delicate machine cycle with cold water for all pieces. The strapless satin gown (97% polyester, 3% spandex) should not be ironed and must be laid flat to dry to preserve its shape and finish. Other dresses may be lightly steamed if needed. All garments are handcrafted in Spain with artisanal care, so following these guidelines will help preserve their refined drape and luxurious texture. Always check the specific label inside each garment for the most accurate instructions.

10. Will there be a restock if a certain garment sells out?

No. Because each capsule or collection is released in limited quantities, we do not restock items once they are sold out. Every capsule is designed to be exclusive; once a piece is gone, it won’t return.

11. How can I stay informed about future collections?

We’d love to keep you updated on our upcoming launches and limited-edition drops. Please send us an email if you’d like to receive our newsletter, where we announce new collections and exclusive releases.

12. What makes this first MINGUEZ ROSELLO capsule collection so unique?

Each piece reflects our brand’s signature mix of a relaxed Mediterranean spirit and the cosmopolitan influences of global fashion capitals. Every garment is fully handcrafted in Spain, using carefully chosen materials to celebrate true artisanal expertise. We live for art—every limited-edition design is created with reverence for beauty, craft, and timeless style, ensuring each piece is both expressive and enduring.